Learning Outcomes

History of ISO 9001 Revisions

Process Approach And PDCA Cycle

Context Of Organization And Risk Based Thinking

Lesson Summary

Reading ISO 9001:2015 is often difficult to understand without having the basic knowledge of concepts discussed in the standard. Some of the basic concepts are Process Approach, PDCA Cycle and Risk based thinking. This module helps you to grasp those concepts which act as a foundation for Quality Management System.

Clauses on Planning of the Quality Management System

Clauses on the Operation of the Quality Management System

Clauses on the Check & Act of the Quality Management System

This module explains the existing auditable clauses of the standard along with all their requirements and guidelines. The clauses are explained in simple terms and with simple meaningful sentences. Auditable clauses are from Clause 4 to Clause 10, and it includes Context of Organization, Leadership, Planning, Support, Operation, Evaluation and Improvement.

Organization Knowledge

Internal Auditing

Management Review

Quality Management System is based on some essential elements. Some of these elements were present in ISO 9001:2008, but ISO 9001:2015 has added one more essential element (management of organizational knowledge), while the other two elements (internal audits and management reviews) are already part of the previous version. However, there are some changes in the latest version to these two elements as well.

ISO 9001:2015 - Quality Management System (QMS) - Course Assessment

In this free online ISO 9001 course learn how ISO 9001:2015 offers a framework for organizations to maintain QMS.

ISO 9001:2015 - Quality Management System (QMS)

This free online Quality Management Systems(QMS) course shows organizations how to maintain QMS according to the ISO 9001 standard. The standard was revised in September 2015 to incorporate some vital changes. This course explains all the clauses and changes to the standard and outlines the basic concepts of the standard to new learners. By taking this course, you will gain expertise, which will make you a valuable asset to companies worldwide.

Introduction To Total Productive Maintenance (TPM)

The Fundamental Concepts of TPM and Benefits

Difference and Similarities between TPM and TQM

This module discusses the fundamental aspects of a TPM program. It empowers learners to introduce TPM within their organizations, summarize the basic seven pillars of TPM program, recognize the founder of TPM, and discusses the fundamental concepts of a TPM along with its objectivity and comparison with Total Quality Management (TQM) program.

Maintenance and Supporting Activities in a TPM Program

The Dynamics of Reliability Centered Maintenance (RCM)

Implementation of TPM Program

This module discusses the maintenance activities in a TPM program. It explains the five different types of maintenance within any organization. It discusses the significance of reliability centered maintenance (RCM) within the TPM scope. It also discusses the seven basic questions for RCM program. It further guides about the implementation process of TPM along-with its significance on product quality.

Total Productive Maintenance (TPM) for Production & Quality Systems - Course Assessment

Learn about the fundamental concepts related to Total Productive Maintenance (TPM) in this free online tpm course.

Total Productive Maintenance (TPM) for Production and Quality Systems

The free online Total Productive Maintenance (TPM) training certification course covers the essential aspects of a TPM program. It includes programs like the seven pillars of TPM, and the benefits and objectives of the TPM program. Start the course and learn about measuring performance in a TPM program, the differences between TPM and TQM programs, and the types of maintenance and reliability centered maintenance.

Defining the Role of Operations Management

Historical Development of Operations Management

Role of Process Management in Operations Management

This module is designed to introduce the learner to the fundamental role of operations management. The module begins by defining the role of operations within an organisation and outlining the key skills and responsibilities of the operations manager. The module then moves onto explain the historical development of operations management and the three major phases of change, namely, craft manufacturing, mass production and the modern period. Lastly, the module also covers process management.

Role of Decision-Making in Operations Management

Types of Operations Management Decisions

Operations Strategy

This module is designed to introduce the learner to the fundamental role of decision-making in operations management. The module will begin by defining the role of decision making in operations management and will then explore the nine types of operations management decisions (i.e. inventory, capacity, quality, scheduling, process,  technology, location, layout and supply chain). The module also covers how to develop the operations strategy using Hayes and Wheelwrights four stage model.

Overall Equipment Effectiveness (OEE)

Loss Analysis and OEE

This module is designed to introduce the learner to the fundamental role of managing Overall Equipment Effectiveness (OEE) in operations management. The module begins be defining what OEE is and how to calculate OEE using a formula. Each component of the OEE formula is also explained. The module then outlines how Total Effective Equipment Performance (TEEP) can be used to measure how efficient an organisation's OEE is. The module then explains the Six Big Losses model and how to minimise losses.

Diploma in Operations Management (Ops) - First Assessment

This interim assessment is based on the first three modules of the Diploma in Operations Management course. If the learner does not achieve the required result after the first attempt, then the learner can re-take the assessment until a successful outcome of 80% or more is achieved.

Introduction to Quality Management

Total Quality Management (TQM)

Applying TQM Practices in Operations Management

This module is designed to introduce the learner to the fundamental role of managing quality management from an operations management perspective.  The module begins by highlighting the importance of quality management as a competitive advantage. The module then presents the two main approaches to quality management and highlights the importance of Total Quality Management (TQM). The module also examines the four key types of quality costs and explains how to apply TQM practices in operations.

The Role of the Supply Chain in Operations Management

Relationship between Operations, Productivity and Competitiveness

This module is designed to introduce the learner to the fundamental role of managing the supply chain from an operations management perspective.  The module begins by highlighting the importance of supply chain management as a competitive advantage. The module then moves onto highlight how the bullwhip effect occurs within the supply chain, including the four main causes, as well as guidelines on how to combat the bullwhip effect. Lastly, productivity and competitiveness are also covered.

Managing Lean Production Systems

Inventory Management Techniques

This module is designed to introduce the learner to managing lean and JIT production systems. The module begins by highlighting the origins of lean production and its focus on reducing muda (wastes), mura (unevenness) and muri (overburden). The module then moves onto to introduce the Plan-Do-Check-Act (PDCA) cycle and highlights some of the key techniques of the lean production approach such as kanban systems and the use of a heijunka box. Lastly, the four key inventory methods are also covered.

Diploma in Operations Management (Ops) - Second Assessment

This interim assessment is based on the modules 4, 5 and 6 of the Diploma in Operations Management course. If the learner does not achieve the required result after the first attempt, then the learner can re-take the assessment until a successful outcome of 80% or more is achieved.

Diploma in Operations Management - Final Assessment

Learn the central principles and practices that drive smart operations management in this free online diploma course.

Diploma in Operations Management (Ops)

This diploma course explains the role of an operations manager and breaks down the key decision-making skills that define the job. We show you how to ensure the smooth running of your business’ operation as you coordinate the daily creation and delivery of goods or services to its customers. We know that ‘professionals talk about logistics’ so sign up for this course to hone your management abilities and take the next step in your career.

Costs of Quality and TQM Tools - Part 1

Costs of Quality and TQM Tools - Part 2

Costs of Quality and TQM Tools - Part 3

Costs of Quality and TQM Tools - Part 4

Costs of Quality and TQM Tools - Part 5

Costs of Quality and TQM Tools - Part 6

In this module you will learn about cost of quality means and how it is measured. It describes in detail how the ISO 9000 and QS 9000 standards function, and how quality measurement in service industries is carried out.

Module 2: Understanding Cost of Quality and TQM Tools Assessment

Learn about Quality Management standards and practices with this free TQM certification course on the Cost of Quality.

Understanding Cost of Quality and TQM Tools

This free online Total Quality Management(TQM) Certification Training course will show you how to implement a quality management system. Here you will learn that Cost of Quality is not about the cost of creating a quality product or service but rather the cost of not creating a quality product or service. It is essential that quality managers are familiar with Cost of Quality and important tools for improving Total Quality Management.

Quality Management and TQM

TQM and Risk Adjustment

Quality Control and Its Approach

In this module, you’ll be introduced to the fundamentals of quality management with real-world examples. You’ll be taught the principles and benefits of quality management and total quality management, including its history, benefits, drawbacks and more. We’ll teach you risk adjustments, data-based adjustments, quality control types and techniques.

Customers’ Expectations and Needs

Lean and Six Sigma

Supply Chain and Audit

This module introduces you to customers’ needs and expectations and how to determine them. You’ll then learn about Six Sigma, Lean and the application of Six Sigma. We’ll cover supply chain management, its components and management, including the importance of audits, the role of auditors and the audit cycle.

Achieving Excellence in Quality Assurance - Course Assessment

Learn how to use QA and QC to ensure high levels of customer satisfaction in this free online quality management course.

Achieving Excellence in Quality Assurance

Are you looking to enhance your methods and processes to achieve exceptional outcomes for your business? Do you aim to provide your customers with top-quality products and services? This quality management course provides cutting-edge techniques and strategies you can employ to boost business productivity and efficiency. We explain how to receive positive customer feedback for your products and services through quality assurance and excellence.

Introduction to Operations Management

Manufacturing versus Service Operations

The Systems View of Operations Management

This module introduces you to the concept of operations management, it explains the importance of operations management, historical development and the role of an operations manager.

Going further, you will learn the difference between manufacturing and service operations and the various planning processes in both operations.

Progressing, you will learn what 'operations as a system' means as well as understand how the transformation model works.

Finally, we will present the module summary.

Role of Strategy in Operations Management

Generating Ideas

Product Screening

Process Selection

Having learned what operations management is about, the module is designed to help the learner understand the role of strategy in operations management. It begins by outlining the strategies that could be employed in operations management. After that, the learner is exposed to the strategy hierarchy. Moving on, the module explains the concepts of idea generation, product screening, product development process, process selection and finally, computer-aided manufacturing/design.

Supply Chain Procurement

Supply Chain Distribution

Lean Manufacturing

Eliminating Waste

Just-in-time Systems

In this module, you will learn about the principles of Supply Chain Management, Lean Manufacturing and how to eliminate waste. You'll also learn about the Just-In-Time principles and how these principles can help reduce waste.

Capacity Planning

Facilities Layout

Location Planning and Analysis

In this topic, you will learn how manufacturing and service organizations can plan capacity to match customers' demands. Also, this topic will help you understand the concept of facility layout in organizations and help you understand the factors that should be taken into consideration when choosing a location for your business.

Job Design

Motion Study

Work Measurement

In this module, we will explore how operations managers use strategies like skill variety, task significance, or work organization to enhance job performance. We will also consider models for analyzing work to eliminate unnecessary tasks and regulate the duration of each stage in a production line.

Inventory - Learning Outcome

Inventory Management

Inventory Costs

Benefits and Dangers of Inventory Management

Inventory Control

In this module, you will learn the important practices of inventory management. You will be exposed to the concept of inventory control which will help you ensure that the right amount of inventory needed for production at a time is available.

Total Quality Management

Quality Inspections and Standards

Statistical Process Control

Producing for Quality

In this module, you will learn about the basics and practices of quality management. Since quality is one thing customers watch out for in a product or service, this module will help you understand the important things you need to know about quality management such as Total Quality Management (TQM) and Quality Inspections and Standards.

Course assessment

See how operations management can help you design products that meet your customers' needs with this free online course.

Diploma in Operations and Supply Management

This free online management course in operations and supply management presents you with all you need to optimize your manufacturing or service operations to satisfy your customers’ demands. This course provides a mix of ingredients needed to run a successful business. Operations management is a wide field of study but this course breaks it down into digestible steps to help you deliver services and products profitably.

A free online course on inventory and quality management best practices that can help you reach your business goals.

Inventory and Quality Management

This free online certificate course will give you insights into the standard practices of proper inventory and quality management. The modules have been specifically developed around one of the most important aspects of an organization – operations. The course covers vital topics such as inventory control and quality inspections and standards, which can help you boost operational efficiency in your own business or department.

Introduction to Production

Global Environment

Operations and Productivity

Types and Characteristics of Manufacturing Systems

Types and Characteristics of Services Systems

In this module, you will be introduced to the role of production and operation management in an organization, and the different sources of wealth creation. You will also be introduced to the role of productivity in operations management, as well as the three types of labour, capital and management, and various product strategies.

Product Design

Introduction to Forecasting

Time Series Forecasting

Exponential Briefing I

Exponential Briefing II

In this module, you will be introduced to the phases of product design development, as well as the time span for forecasting. You will also be introduced to the concept of time series forecasting, the exponential smoothing methods, and the classification of exponential smoothing methods.

Working Example of Exponential Smoothing I

Working Example of Exponential Smoothing II

Working Example of Exponential Smoothing III

Forecasting Errors

Causal or Explanatory Methods

In this module, you will be introduced to using the exponential forecasting models to make calculations, as well as calculating seasonality using exponential forecasting methods. You will also be introduced to identifying forecast errors, and regression analysis.

Inventory Planning and Control

Basic Inventory Model

Different Variations in Basic EOQ Model

Safety Stock and Fixed Term Inventory Model

Examples of Safety Stock Calculation

In this module, you will be introduced to the stock points in a production-distribution system, as well as take a look at some basic inventory models. You will also be introduced to the price-break model formula, safety stocks, and the ROP for constant demand and lead time.

Single Period Inventory Model I

Single Period Inventory Model II

Inventory Control and Management

Material Requirements Planning (MRP)

Improvements in the MRP System

In this module, you will be introduced to the single-period model which is also known as the Newsboy problem, and discrete stocking levels. You will also be introduced to the requirements for effective inventory management, and material requirements planning (MRP).

Lot Sizing in MRP Systems

Example - Material Requirements Planning I

Example - Material Requirements Planning II

Aggregate Sales and Operations Planning

Aggregate Sales Demand and Supply Operations

In this module, you will be introduced to the various models of lot sizing, and enterprise resources planning (ERP). You will also be introduced to aggregate planning, as well as the various demand and supply options.

Diploma in Production and Operation Management - First Assessment

Aggregate Planning Techniques

Aggregate Planning Techniques - Examples

Aggregate Planning Techniques - Problems

Production Planning Problems Using LP

Product Quality Dimensions

In this module, you will be introduced to the techniques for aggregate planning, as well as the mathematical techniques for obtaining optimal solutions. You will also be introduced to production planning problems using linear programming, and the dimensions of product quality.

Service Quality Dimensions

Modern Quality Management and Total Quality Management

Overview of Control Charts

P-Charts and Examples

C-Charts and Examples

Run Test and Examples

In this module, you will be introduced to the determinants of quality, as well as the evolution of quality management. You will also be introduced to total quality management, statistical concepts in quality control, and control charts for quality attributes.

7 QC Tools

Acceptance Sampling

Process Capability

In this module, you will be introduced to the quality tools that aid data collection and interpretation, as well as how they aid in decision making. You will also be introduced to the concept of acceptance sampling, and the various natures that exist for a plan to be sampled.

Six Sigma

Some Current Issues in Quality Management

Facility Layout

Group Technology and Facility Layout

Layout Design and Precedence Diagram

In this module, you will be introduced to six sigma, how to assess service quality, as well as the strategic resource organization. You will also be introduced to the concept of combination layouts, and the various ways for designing product layouts.

Introduction to Project Management

PERT and CPM

PERT and Crashing

Maintenance Management

Maintenance Performance Measures and OEE Calculations

In this module, you will be introduced to the main tools in project management, as well as network analysis with PERT and CPM. You will also be introduced to probabilistic time estimates, proactive maintenance, and the life cycle of the equipment.

Scheduling and Gantt Charts

Order Sequencing

JIT and Lean Operations

Work Method Analysis, Work Measurement and Learning Curve

Some Latest and Future Issues

In this module, you will be introduced to focused manufacturing in the scheduling process, and order sequencing rules and problems. You will also be introduced to work method analysis, as well as the future direction of production and operations management.

Diploma in Production and Operation Management - Second Assessment

Diploma in Production and Operation Management - Course Assessment

The free online course on the role of production and operation management in an organization, and program forecasting.

Diploma in Production and Operation Management

This free online production and operations management course will teach you the role of production and operation management in organizations, as well as the phases of product design development. The course will teach you about the requirements for effective inventory management.

You will also learn about production planning problems using linear programming, as well as the concept of total quality management, and probabilistic time estimates.

Enlightened View of Manufacturing

Learn more about the importance of quality management in manufacturing excellence from this module. Get to study different manufacturing strategy taxonomy and effective implementation of Total Quality Management (TQM).

Learn about quality management and manufacturing excellence for world-class manufacturing from this free online course.

Manufacturing Strategy - Quality Management and Operational Excellence

Manufacturing Strategy - Quality Management and Operational Excellence is a free online course that will teach you vital aspects of quality management for achieving world-class manufacturing. Learn about manufacturing strategy taxonomies, quality management in manufacturing, and the roles of process choices. Start this course today and improve your knowledge of business excellence.